1. Please rate your level of satisfaction with the following:

Appointment scheduled at your convenience	Excellent Above Average Average Poor Very Poor
Service technician's on-time arrival	Excellent Above Average Average Poor Very Poor
Courtesy and friendliness of your service technician	Excellent Above Average Average Poor Very Poor
Service technician's neat and professional appearance	Excellent Above Average Average Poor Very Poor
Condition of work area left by the service technician	Excellent Above Average Average Poor Very Poor
Technician's overall knowledge of your equipment	Excellent Above Average Average Poor Very Poor
The instructions you were given on regular maintenance	Excellent Above Average Average Poor Very Poor
Value of the service for the price paid	Excellent Above Average Average Poor Very Poor
Safety awareness of the service technician	Excellent Above Average Average Poor Very Poor
Overall service you received	Excellent Above Average Average Poor Very Poor

2. Did the person who answered our phone take care of you quickly, efficiently and courteously?

Yes     No

3. Name of service technician if known:

4. How did you hear about Creative Door Services?

TV
Radio
Newspaper
Yellow Pages
Direct Mail
Friend
Past Customer
Web Site
Other:

5. Would you recommend Creative Door Services to your friends?

Yes     No

6. Other comments:

Thank you for your time and participation.