Are you having trouble opening or closing your Genie® garage door? Are the LED lights on your opener flashing red? If they are, your system has likely detected an error like a system blockage, faulty component, or programming error. Here are a few things you can try to remedy the situation.

Indicator Lights

Most Genie® brand door openers have two LED lights: a long one and a round one. The lights are initially used when programming the opener. They may flash or show a steady light depending on the initial programming stage. After you’ve programmed the opening system, the lights should remain off. However, they may flash red if they detect a problem. Here are a few troubleshooting tips to help you get to the root of the problem.

Both the round and long LED lights are flashing red

If there are two flashing red lights on your unit, you can try the following:

• Power cycle the opener. Sometimes simply power cycling your garage door opener will get it back up and running. To do so, turn off the plug at the wall socket, unplug the unit from the wall, and wait for 10 to 15 seconds. Then, plug the device back in again and reconnect it to power. If the light continues to flash, try the process again.
  
  
• Reprogram the up and down travel limits. The open and close limits indicate how far your garage door should travel before it’s fully closed or opened. If the settings are too high, your garage door will view the floor as an obstruction and immediately open again after closing.
  
  You can refer to your owner’s manual or watch this video to help you determine how to set your Genie® garage door opener limits. Keep in mind that you have 30 seconds to execute each step. If you see two solid red or flashing LEDs on the opener, you’ve run out of time and must go back to the beginning of the step and start over. You can restart as many times as necessary.

The round LED light is flashing red

Genie®’s Safe-T-Beams send an invisible infrared beam across the opening of your garage door. If the sensor detects an object passing through the beam when the garage door is closing, it will automatically reverse itself. You can attempt the following procedures to get your garage functional:

• Check the safety sensors for any obstructions and remove them. You may have a light interference issue if you don’t see any physical obstacles. If the sun shines straight into the Safe-T-Beam lens, it can cause a false positive and reverse the garage door.
  
  
• Check the alignment of the sensors and realign them. Make sure your Safe-T-Beams are clean and aligned with each other. First, wipe the lens with a clean cloth and ensure the beams are parallel. The sensors must be facing each other to work correctly.

The long LED light is flashing red

If you’ve tried everything above, but your garage door opener still has a flashing red light, one of the door components like the springs, rollers, or other fixtures may have failed. However, trying to replace critical parts like the torsion springs on your garage door can be extremely dangerous as they’re under high tension.

If you don’t have the right tools, you could damage your property or injure yourself if something were to go wrong. Instead, it’s best to contact a professional technician to check the door components and make repairs.

Planned Maintenance

At Creative Door Services^TM, we want to help extend the lifespan of your garage door with our comprehensive planned maintenance program. Once you sign up for the program, one of our expert technicians will regularly visit your home to inspect your garage door and ensure it’s working. They’ll be able to detect minor problems before they become significant ones, saving you money in the long run and helping to extend the lifespan of your products.

Genie®: The Ultimate Garage Door Opener Brand

At Creative Door Services^TM, we offer a wide range of high-quality residential garage doors and openers from top-tier brands like Genie®. For example, the Genie® 2128 Connected Pro Series with Aladdin® Connect is a Wi-Fi-enabled garage door opener that connects to your smartphone or computer, allowing you to unlock or activate your garage door from anywhere remotely. We also carry innovative access control solutions like keypads, and telephone entry systems.

Contact us today to learn more about our products and services or get a free quote. We have eight locations, including Kelowna, British Columbia; Vancouver, British Columbia; Calgary, Alberta; Edmonton, Alberta; Fort McMurray, Alberta; Regina, Saskatchewan; Saskatoon, Saskatchewan; and Winnipeg, Manitoba.